Politique de remboursement
Return Policy
We offer a 14-day return period. You have 14 days from the date you receive your order to request a return.
To qualify for a return, your item must be in the same condition in which it was received: unworn or unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is required.
To begin a return, please contact us at Info@shattrclub.com
If your return request is approved, we will provide a prepaid return shipping label along with instructions on how to send your package back. Items returned without prior approval will not be accepted.
You may contact us at any time with return-related questions at Info@shattrclub.com
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can review the issue and resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
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Custom or personalized products
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Items marked as final sale
If you have questions regarding a specific item, please contact us for clarification.
Exchanges
If you require a different size, color, or item, the fastest method is to return your original product. Once your return is approved, you may place a new order for the item you prefer.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must remain in their original condition, unworn or unused, with tags attached, and in their original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please be aware that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Info@shattrclub.com